Details of your local store can be found here. Additionally, you can call our customer service line and use our automated service to check and extend a gift card - simply ring and follow the options. Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period, the expiry date is extended by a further 24 months from the date of the last use. If an hmv Gift Card is not used for a consecutive period of 24 months either for spending, adding value or simply making a balance enquiry, the card will be cancelled.
Expired hmv Gift Cards cannot be re-activated or replaced. Please contact our customer service team at store. Please visit our careers website for all information regarding any current vacancies. If you are not able to return to store immediately, please get in touch with the store directly for a member of staff to assist you further. Contact details can be found using our store finder. Do you have a loyalty scheme? All previous loyalty schemes have ended and all accounts now closed.
A brand-new system is currently under development which we are aiming to launch in summer More information will be available via our social pages Facebook , Twitter and Instagram and in-store once there is more information to share, so please do check back with us. Alternatively, you can contact the store directly using the store finder. We do our utmost to fulfill all orders in the shortest time frame possible and will keep you updated with text messages along the way.
As soon as the item has been delivered to the store, we will send you a final text message, or call you if a mobile number has not been given, to let you know when it is ready to be collected.
Orders can not be transferred between stores and will need to be collected from the store it was originally placed. Please return to the store the order was placed with your receipt for a member of staff to assist you further. Our Customer Service team can also check the status of your order - please contact them with your order number, the name used when placing the order and which store the order was placed in.
We currently accept a number of third-party vouchers, including but not limited to vouchers issued by Love2shop and any card bearing the Flexecash logo.
If possible, please revisit the store with the item and the receipt, and a member of staff at the till will be able to investigate this and assist further.
If you are unable to return to the store, please contact store. All full price and promotional items will normally be charged at the same price across all hmv stores. However, you may find that some sale or promotional items sell out quicker in some stores than others, as these items are available on a first come first served basis and while stocks last, prices may differ. The majority of prices and promotions are available across the business, however, there will be occasions where certain products or offers are available exclusively in a particular store or on store.
In these instances, we will aim to advertise this as clearly as possible. All DVDs, Blu-rays and Games sold by hmv are region coded and may not be usable outside of Europe, unless stated otherwise.
All sale and promotional items are subject to availability, whilst stocks last. On some occasions, we may limit promotional items to one unit per customer. We may also cancel orders that are placed separately for the same item. This is in the interests of fairness for all of our customers. On some occasions, goods can be limited to a small number of copies, so we will limit the number of copies per customer. In the first instance you should email the administrators at hmv deloitte.
Failing that, depending on how much the voucher cost you could ask the person who bought it if they would be prepared to try and get their money back and give you the cash see below. You will need them to lodge a claim with the administrator, but there is also a chance HMV will begin accepting them again. When Jessops fell into administration recently it stopped accepting vouchers immediately. It depends how you paid. This doesn't all need to have been spent on vouchers, just the total of a single transaction.
The protection also covers undelivered goods and those that prove to be faulty. If you bought goods on other plastic you may have some protection. Visa, MasterCard and American Express all offer a scheme called chargeback, which allows customers to claim back money spent on a debit or prepaid card if the goods do not arrive or are faulty, or where the retailer has gone bust.
There are time limits for these claims so you should act as soon as you can. Love2shop gift vouchers supplied by Voucher Express generally have at least 18 months validity. You might also like.
Info Buy. You can also keep track of your spending, and use the app to pay at checkout even when your phone is offline. Quote from: our tesco. Flexible Contract. Flexible contracts are an effective way of reacting to changes in trade, whilst enabling our colleagues to work hours that can be flexible enough to meet their individual lifestyles.
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